By accessing or using our website and services, you agree to comply with these Terms and Conditions.

1. Intellectual Property

All content, including images, logos, designs and text are the property of Arcaine Museo and may not be copied, modified or distributed without permission.

Any unauthorised use may result in legal action.

2. Order Processing & Shipping

Please review our Shipping Policy for more details.

3. Returns & Refunds

Please review our Refund & Return Policy for more details.

4. Product Quality Disclaimer

All our pieces are carefully crafted and inspected before shipping. However, due to the nature of the production process, minor manufacturing imperfections may occur. These small variations, such as slight marks or surface inconsistencies, are normal and do not affect the overall quality or functionality of the product. By purchasing from us, you acknowledge and accept this as part of owning a unique piece.

5. Changes to These Terms

We may update these Terms and Conditions at any time.

Continued use of the website after changes means you accept the new terms

We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information.

1. Information We Collect

Name, email, phone number, and address (for orders).

Payment details (processed securely via third-party providers).

Browsing behaviour on our website (via cookies).

2. How We Use Your Information

To process orders and deliver products.

To communicate with you regarding promotions, updates, and customer service.

3. How We Protect Your Information

We use encryption and secure servers.

We do not sell or share your personal data with third parties, except for payment processing and shipping purposes.

4. Cookies & Tracking

We use cookies to enhance your browsing experience.

You can disable cookies in your browser settings.

5. Your Rights

You can request access, correction, or deletion of your personal data.

To make a request, email official@arcainemuseo.com

At Arcaine Museo, we take pride in the quality of our products. Please review our policy before making a purchase.

1. No Change of Mind Returns

We do not accept returns or refunds for change of mind.

Please ensure you select your items carefully before purchasing.

2. Minor Manufacturing Imperfections

Due to the handcrafted nature of our pieces, minor manufacturing imperfections, such as slight marks or surface variations, may occur. These small imperfections do not affect the function, wearability or quality of the item and are not considered defects. As such, they are not eligible for return, replacement or refund.

3. Defective or Faulty Items

If you receive an item with a genuine defect or fault that goes beyond minor manufacturing imperfections, you may be eligible for a replacement or refund under our 30-day warranty. However, we do carefully inspect all products before shipping to minimise the chance of defects.

To initiate a claim, contact us at official@arcainemuseo.com with your order details and photos of the defect.

3. Refunds (If Applicable)

Refunds are only issued if the item cannot be replaced.

Approved refunds will be processed to the original payment method within 3-5 business days.

4. Warranty Coverage

Our jewelry is crafted from high-quality 18k gold-plated stainless steel, designed to be durable and resistant to tarnishing, rust and everyday wear. All items come with a 30-day warranty covering genuine manufacturing defects (excluding minor imperfections) and an extended 90-day warranty specifically covering any loss of colour or fading under normal wear.

1. Processing & Shipping Times

Orders are processed within at least 2 business days.

Shipping times vary based on your location.

2. Shipping Availability

We are based in Australia but we ship internationally.

3. Shipping Costs

Shipping fees are calculated at checkout.

Customers are responsible for custom duties (if applicable).

4. Lost or Delayed Packages

We are not responsible for lost packages due to incorrect addresses.

If a package is delayed, please check with the carrier before contacting us.